Refund policy

Return & Refund Policy

Return Window: We accept returns within 14 days of delivery.
Condition: Items must be unworn, unwashed, with all original tags attached, and in their original packaging.
Shipping Costs: The customer is responsible for return shipping fees unless the item arrived damaged, defective, or incorrect.
Refunds: Once your return is received and inspected, a refund will be processed back to your original payment method.

Change of Mind: Because personalized items are custom-made to your specific specifications, they cannot be resold. Therefore, we cannot accept returns or offer refunds for change of mind.
Our Mistakes: If we make a printing typo or send the wrong item compared to your order confirmation, we will issue a free replacement or full refund immediately.
Customer Mistakes: Please double-check your spelling and size selections before checking out. We cannot offer refunds or replacements if the details submitted in your order were incorrect.

Reporting Window: If your item arrives damaged or faulty, please notify us within 48 hours of delivery.
Evidence Required: Please email us a brief description along with clear photo evidence of the defect.
Resolution: We will cover all return shipping costs and arrange a full refund or a priority replacement at no extra charge to you.

Need a different size or color? To ensure you get the item you want before it sells out, we handle exchanges via a return and re-order process.
Simply follow the return steps below for your standard item to get a refund, and place a new order online at any time.

Ensure your item meets the return conditions outlined above.
Send an email to cfcmayor973@gmail.com with your Order Number and the reason for the return.
Our team will respond within 24–48 hours with instructions on where and how to send your package.

Please note: Returns sent back to us without first requesting a return via email cannot be accepted.